We Read You Loud & Clear: Enhancing Customer Experience by Turning Feedback into Action

Return to breakout list

Join the Potter Customer Experience team to learn how we’re transforming customer feedback into meaningful improvements designed to elevate your experience as an ESD. We’ll walk through key tools available to ESDs, including Custom Learning Tracks, Customer Portal, Quote Tool, PotterSpec, and enhanced support services. You will see the latest enhancements and get a preview of what is coming next! Many of these updates are a direct result of customer feedback, and we want to continue the conversation. This session is your opportunity to share feedback on the features and services that matter most to you and help shape the future of your experience with Potter!

Presenters

Dena Toth

Customer Service Manager- Domestic

Potter Global Technologies

James Henson

Director of Customer Experience

Potter Global Technologies

Marie Franklin

Manager of Education and Development

Potter Global Technologies

Michelle Cabral

Onboarding Specialist

Potter Fire Safety