Have a question, comment, or request? Send us a message!
Hours: 8:00am - 5:00pm CDT
13723 Riverport Drive
St. Louis, MO 63043
1609 Park 370 Place
St. Louis, MO 63042
We are excited to introduce our new training hub, Potter Academy. Through Potter Academy, you will be able to access hundreds of bite sized self-paced training modules, earn CEUs, and deepen your industry and product knowledge – all for free!
Potter Announces Integrated Voice Systems
Announcing the release of Potter's Integrated Voice System along with the IPA-4000V and AFC-1000V fire alarm …
Potter Receives Gold Awards For Integrated Voice Systems
Potter Electric Signal Company, LLC is proud to announce a Gold-level win at the 2022 Government Security …
What People Are Saying About Working With Potter
Recall Information - Pull Stations Single/Dual Action.
As part of Potter’s ongoing commitment to quality control we thoroughly test all of our devices prior to releasing them for purchase. As we recently advised, during testing by Potter of the PAD100-PSSA Single Action Pull Station and the PAD100-PSDA Dual Action Pull Station, it was noted that there was an issue with the proper operation of a small percentage of the devices. Today, as a result of that issue and in conjunction with the Consumer Product Safety Commission (CPSC), Potter is announcing a Fast Track Recall of these products.
Potter immediately placed the suspect PAD100 pull stations on shipping hold, and Potter reported this issue to the CPSC. Additionally, we instructed our contract manufacturer to begin producing PAD100-PSSA Single Action Pull Stations and PAD100-PSDA Dual Action Pull Stations with an alternative part that is unaffected by this issue. We currently have stock of PAD100-PSSA Single Action Pull Stations and PAD100-PSDA Dual Action Pull Stations that use the alternative part.
Please click here to read the full press release.
To view updated tracking on your order, please enter your customer purchase order number.
Please allow at least 24 hours from the time of order for shipping information to be available. For more information or questions about tracking, contact customer service at 800-325-3936.